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Digital Customer Service
Service That Delivers More Than Replie
Omnichannel Support Integratio
Clients can reach SWLPL through WhatsApp, email, live chat, and even social media—without repeating themselves. Every interaction is synced in one dashboard, ensuring continuity and faster resolutions.
Clients can reach SWLPL through WhatsApp, email, live chat, and even social media—without repeating themselves. Every interaction is synced in one dashboard, ensuring continuity and faster resolutions.
“Smart Support. Real-Time Answers. Total Client Confidence.”
Client Insight & Personalization Engin
Using predictive analytics, SWLPL anticipates client needs—offering proactive updates, tailored recommendations, and personalized service flows based on past interactions.
Using predictive analytics, SWLPL anticipates client needs—offering proactive updates, tailored recommendations, and personalized service flows based on past interactions.
Clients can upload invoices, BLs, and customs documents directly through secure portals or WhatsApp. The system auto-validates formats, flags missing info, and routes files to the right team instantly.
Omnichannel Integration
Sync support across WhatsApp, email, SMS, and social media for seamless client journeys.
Self-Service Portals
Empower clients with dashboards, shipment tracking, and document access—no calls needed.
Video Support & Co-Browsing
Offer live video help or screen-sharing for complex queries—ideal for freight documentation or customs issues.
Customer Journey Analytics
Use data to predict needs, personalize responses, and optimize service flows.
Voice-Enabled Support & Smart IVR Systems
You can now interact with SWLPL’s support using natural voice commands—whether through mobile apps, smart speakers, or IVR (Interactive Voice Response) systems. These voice interfaces are powered by AI to understand context, intent, and even sentiment.
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